Head Of Telemarketing

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

• Develop The Strategy Of Telemarketing Plan, Policy & Procedure, And Standardization, Monitor And Review The Implementation Period To Ensure The Effectiveness.
• Monitor And Conduct Sales Campaigns By Telephone (outbound Leads Activity) And Receive Incoming Calls (inbound Leads Activity) To Promote MIFX Products And Services.
• Ensure All Potential Customers Have Been Followed Up And Ensure That They Are Satisfied With The Information Needed.
• Manage And Monitor The Orders, Complaints, And Questions About The Needs And Problems Raised Regarding Products Or Services Via Email, Social Media (Correspondent Activity) And Provide The Best Solutions For Every Complaint To Maintain Customer Satisfaction.
• Ensure All Data Sales Calls (obtain Customer Information, Including Names And Addresses) Are Recorded To Be Followed Up By Online Sales Team.
• Obtain Contact Details Of Potential Customers From Sources Such As Telephone Directories And Purchase Lists.
• Contact Customers Regularly To Follow Up On Initial Interactions.
• Provide Telemarketing Update Reports Accurately And Provide Recommendation Analysis In Order To Ensure The Target Is Achieved.
• Set Objectives, Manage Performance, And Supervise The Telemarketing Team; Including Evaluation On Performance Appraisals, To Enable Them To Perform Their Duties Effectively.
• Perform Collaboration With Other Internal/external Stakeholders To Ensure Maximize The Data Outputs.

• Have a minimum of 5-7 years of experience in a Telemarketing role and 2-3 years as a Manager.
• Minimum Bachelor's degree level in Marketing, Management, Communication, or any related field.
• Having relationship-building and interpersonal skills.
• Having an entrepreneurial spirit, good analytical skills, teamwork and problem-solving.
• Good communication skills and fluency in English both written and spoken.
• Reliable and detail-oriented.
• Good Product Knowledge.