About the Company:
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description:
- Becoming A Center For Receiving Customer Complaint Services And Improving Customer Service
- Responding To Every Customer Complaint Within A Time Limit According To The KPI
- Make Reports And Analyses Related To Customer Complaints Periodically
- Justify The Responsible Parties And Make Recommendations For Solutions/improvements From The Inspection Results That Have Been Agreed Upon By All Related Parties
- Ensuring That The Execution Related To The Solution/improvement Goes Well According To The KPI
- Suppress And Reduce The Number Of Complaints From Customers In Accordance With The SOP
- Recognize Project Problems From An Early Stage So That They Can Provide Preventative Measures And Speed Up The Resolution Of Problems In The Project
- Creating Training Materials On Problem Handling, Replacement Of Materials As Well As Procedures/how To Claim Materials (Defective, Lost, Less, Etc.)
- Provide Training On Problem Handling, Replacement Of Materials As Well As Procedures/how To Claim Material (Defects, Lost, Lack, Etc.) To Internal And External (Distributors And Partners)
- Coordinating With Related Parties Both Internal And External
- Doing Other Additional Work According To Instructions From Superiors
- Other Ad Hoc Projects & Duties Assigned
Job Requirements:
- Min. Bachelor degree
- Major in architecture, engineering or business administration is preferred
- More than 5 years of relevant experience in construction, architect, building material, and in the fabrication industry
- Proven record in managing customer complaint and has experience leading a customer Service team
- Good in Selling Skill, able to do English communication & presentation skills
- Management reporting skill
- Strong integrity, independent, self-confident, and able to engage and communicate with people at all levels
- Able to travel regularly within Indonesia
Skils:
Recruiter :
