About the Company:
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description:
- Responsible For Inputting
Sales Orders And Quotations In The System And Proactively Managing All Orders
To Ensure Timely Fulfillment.
- Receive And Answers Customer
Queries, Request And Complaints Within Established Guidelines. Proactively
Follows Up On Outstanding Customer Service Issues Until Resolution. Seek
Advices From Supervisor For All Non-routine Or Serious Problems.
- Understand And Ensure The
Daily Work Is According To Established Procedures, Policies And Guidelines.
Provide Feedback On The Efficiency Of The Customer Service Process.
- Provides Support To Other
Team Members And Assists In Ad-hoc / Special Tasks As Assigned By Supervisor /
Manager.
- Coordinate And
Collaborate With Other Appropriate Departments Or Supply Chain To Ensure
Customer Satisfaction
Job Requirements:
- Computer Skills: Proficient
in Microsoft business applications (Word, Excel, PowerPoint, and Outlook), and
ability to learn business system and other software platforms as required.
- Min. 1 year experience in
Customer Services in a multinational trading / distribution company or similar
- Experience in using bespoke
MRP, ERP, SAP, SCALA or other Order / Quotation Processing and Stock Management
systems
- Ability to progressively
learn mechanical and fluid-system related technical information.
- Good communication skills in
English – both verbal and written
- Problem solving and conflict management abilities
- Time management skills
prioritization and ability to work under pressure
Skils:
Recruiter :
